Terms and Conditions for Patients & Clients

Version 4.0 | August 2026 | Governing Law: Malta

1. Services

Aurevon Health operates as an international medical tourism intermediary, connecting patients with independently licensed and accredited healthcare providers across Europe. Aurevon Health also operates a public directory of healthcare providers (the "Healthcare Providers Directory") where clinics are listed on a paid subscription basis. Aurevon Health is not a healthcare provider and does not offer medical advice, diagnosis, or treatment. We facilitate the connection between patients and clinics and coordinate the referral process.

2. No Fees to Patients

Aurevon Health's services are free to patients. We do not charge patients any fees for enquiries, coordination, or referral services. Our revenue is derived from healthcare providers who subscribe to listing tiers in our directory. Patients are responsible only for the costs of their own medical treatment, travel, accommodation, and insurance, all of which are paid directly to the relevant providers.

3. Directory Listing Transparency

The Healthcare Providers Directory displays clinic listings on a paid subscription basis. Clinics subscribe to listing tiers (Crown Diamond, Corporate Diamond, Platinum, Gold, Silver, Regular) which determine the visibility and prominence of their listing. Higher-tier listings appear more prominently in search results and featured sections. This is a paid placement and does not constitute an endorsement, recommendation, or guarantee of the quality or suitability of a clinic's services by Aurevon Health. Patients should independently verify the credentials, accreditation, and suitability of any healthcare provider before proceeding with treatment.

4. No Medical Advice

Information provided on the Aurevon Health website, including clinic listings, treatment descriptions, and destination guides, is for general informational and coordination purposes only. It does not constitute medical advice, diagnosis, or treatment recommendations of any kind. Always seek the advice of a qualified physician regarding any medical condition.

5. No Guarantee of Outcomes

Aurevon Health makes no representations or guarantees regarding the outcomes of any medical treatment or procedure facilitated through our coordination service. Individual results may vary and cannot be guaranteed.

6. Third-Party Healthcare Providers

Aurevon Health is not responsible for the actions, omissions, or malpractice of any third-party healthcare provider. All clinical decisions, treatments, and outcomes are the sole responsibility of the treating healthcare provider and the patient. Patients are strongly encouraged to independently verify the credentials, accreditation, and regulatory standing of any healthcare provider before committing to treatment.

7. Patient Responsibilities

You are responsible for: providing accurate and complete information to Aurevon Health and your chosen healthcare provider; making all clinical decisions in consultation with your chosen medical team; discussing the risks of any medical procedure with your healthcare provider; arranging appropriate travel and health insurance, including complication insurance where required by the destination country; complying with all visa, immigration, and travel requirements of your destination country.

8. Age Restriction

Our services are available to individuals aged 18 and over only. By using our services, you confirm that you are at least 18 years of age. We do not knowingly provide services to minors.

9. Account Creation and Deletion

You may create an account to manage your enquiries and communications with Aurevon Health. You may delete your account at any time by contacting info@aurevonhealth.com. Upon deletion, your personal profile and login access are removed, and your personal identifiers are anonymised within 30 days, in accordance with our Privacy Policy.

10. Privacy and Data Protection

For information on how your personal data is collected, used, and protected, please refer to our Privacy Policy. We process special category health data on the basis of your explicit consent under GDPR Article 9(2)(a).

11. Cross-Border Healthcare Rights

If you are an EU or EEA resident seeking medical treatment in another EU or EEA country, you have specific rights under EU Directive 2011/24/EU on patients' rights in cross-border healthcare. These include the right to seek treatment abroad, the right to reimbursement information, the right to safe and high-quality treatment, the right to a medical record, and the right to a second opinion. Aurevon Health does not make reimbursement claims on your behalf. Please see our Your Rights page for full details.

12. Financial and Pricing Information

Any pricing or cost-saving information displayed on this website is indicative only and may vary depending on individual circumstances. Pricing information shown on clinic listings is provided by the clinics themselves and is not verified or guaranteed by Aurevon Health.

13. Limitation of Liability

To the fullest extent permitted by applicable EU and Maltese law, Aurevon Health shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or the services provided through it, including but not limited to any medical outcomes, travel disruption, or financial loss. Aurevon Health's total liability shall not exceed the amount paid by the patient to Aurevon Health, if any, in the twelve months preceding the claim.

14. Intellectual Property

All content on this website is the intellectual property of Aurevon Health or its licensors, except for clinic listing content which is the property of the respective healthcare providers. Reproduction or distribution of any content without prior written consent is prohibited.

15. Complaints

If you have a complaint about our services, please contact us at info@aurevonhealth.com. We will respond within 10 working days. If your complaint relates to clinical treatment, you should direct it to the relevant healthcare provider and the national health authority in the provider's country of operation.

16. Cookie Consent

Our website uses cookies to improve your experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences at any time via the cookie banner or your browser settings.

17. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services following any changes constitutes acceptance of the revised terms. Material changes will be communicated to registered users via email.

18. Governing Law

These terms are governed by the laws of Malta. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malta.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and Disclaimer, constitute the entire agreement between Aurevon Health and the patient regarding the use of our services.