From the Founder
Lee W. H. Tuck

A Word from Our Founder

Lee W. H. Tuck

Founder & CEO, Aurevon Health

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Why I Founded Aurevon Health

I'm originally from South Africa, but Malta has been home for a number of years now. It is a place where I have built a life, a career, relationships and, perhaps most importantly, a deep understanding of the people and communities around me.

Professionally, I have spent more than two decades working across different countries, industries and businesses. I have worked in sales, business development, operations, management and entrepreneurship, and I have had the opportunity to be involved in businesses at almost every stage of their journey, from starting with very little, to building teams, developing new markets, solving problems and turning ideas into something that genuinely works.

One thing has remained consistent throughout my career. I am drawn to problems that need solving.

I have always enjoyed looking at something that does not quite work and asking, "Why is this happening, and what would it take to do it properly?" Sometimes that has meant building a business. Sometimes it has meant rebuilding a process, developing a team or creating something that did not previously exist.

That experience became particularly meaningful during my time helping to develop the national infrastructure for a particular sport here in Malta. I was not simply there as a participant. I was involved in helping build the structures, pathways and organisational foundations that the sport needed to establish itself properly at a national level.

It was an experience that taught me something I have carried into everything I have done since.

Building something properly takes far more than having a good idea.

It requires structure. It requires accountability. It requires standards. It requires the right people. Above all, it requires trust.

That is also the thinking behind Aurevon Health.

The idea behind Aurevon

Aurevon did not begin as some grand business plan.

It started with conversations.

I kept meeting people in Malta who were considering travelling to Turkey for medical treatment, particularly treatments such as dental care, cosmetic procedures and other forms of specialised healthcare.

At first, I simply wanted to understand the process myself. If someone I knew was considering travelling abroad for treatment, what would they actually need to know? How would they choose a clinic? How could they tell the difference between a genuinely reputable provider and someone simply trying to make a sale?

So I started looking into it.

The more I researched, the more concerned I became.

There are some genuinely excellent hospitals, clinics and medical professionals in Turkey and across Europe. Medical tourism can provide patients with access to high quality treatment, experienced specialists and, in many cases, significant cost savings.

But alongside the legitimate providers, I found a very different side of the industry.

A landscape where patients can be bombarded with anonymous social media accounts, aggressive salespeople, unrealistic promises, misleading information and operators whose primary objective appears to be getting a deposit rather than ensuring the patient understands what they are actually committing to.

And that bothered me.

Because healthcare is not something where people should have to guess who they can trust.

I understood the questions because I would have asked them too

The more I looked at the industry, the more I realised that the real problem was not necessarily finding a clinic.

It was knowing which clinic you could trust.

If I were considering travelling to another country for treatment, I would have questions.

  • Is the clinic legitimate?
  • Who are the doctors?
  • What qualifications and experience do they have?
  • What exactly am I paying for?
  • Are there additional costs I have not been told about?
  • What happens if something changes before I travel?
  • What happens if the treatment is not what I expected?
  • Who do I speak to if I have a problem?

And perhaps the most important question of all is this.

Who is actually looking after me?

Those are not unreasonable questions. They are questions any responsible person should ask before travelling abroad for healthcare.

Yet I found that too often, patients were expected to navigate these questions themselves, often while dealing with sales driven intermediaries whose interests were not necessarily aligned with their own.

That was the gap I wanted to address.

Why Aurevon exists

That is why I founded Aurevon Health.

Not to create another directory of clinics.

Not to become another online marketplace where patients are simply passed from one salesperson to another.

And certainly not to make healthcare decisions on behalf of patients.

Aurevon was created to be the trusted bridge between the patient and the right healthcare provider.

Our role is to make the journey clearer, more transparent and more personal.

We carefully assess the clinics and providers we work with. We ask the questions a patient should be asking. We help people understand their options, what is involved and what they should expect before making a decision.

Importantly, we do not believe our responsibility ends when a patient books their treatment.

For us, the journey starts well before someone gets on a plane.

It continues through the planning and preparation, the communication with the clinic and the treatment itself. It continues after the patient returns home.

Because that is what I would expect if I were the patient.

And I do not believe Aurevon should offer anyone a lower standard than the one I would expect for myself, my friends or my family.

Building trust, not just bookings

Ultimately, Aurevon is about something much bigger than medical tourism.

It is about trust.

When someone decides to travel to another country for healthcare, they are placing an enormous amount of trust in the people guiding them.

They are trusting someone with their money.

Their time.

Their wellbeing.

Their expectations.

And ultimately, their health.

That responsibility should never be taken lightly.

I built Aurevon because I believe there should be a better way. A way based on transparency, proper due diligence, honest communication and genuine human support.

My background has taught me how to build businesses. It has taught me how to identify problems, create systems, negotiate, manage relationships and hold people accountable.

But Aurevon has reminded me of something even more important.

Sometimes the most valuable thing you can build is not a business.

It is trust.

That is what I want Aurevon Health to stand for.

A trusted starting point for people considering treatment abroad.

A company that asks the difficult questions.

A company that does the due diligence.

A company that tells people what they need to hear, not simply what they want to hear.

And a company that remains there to support them throughout the journey.

Because when healthcare is involved, people deserve more than a recommendation.

They deserve confidence in the decision they are making.

That is why Aurevon exists.

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